Mastering Influence and Communication in a Hybrid World

Workshop Overview

The ability to motivate and influence others to take action is a cornerstone of effective leadership, especially in today’s remote and hybrid work environments. To influence effectively, a leader must ensure their ideas and opinions are heard, recognised, and seriously considered by others. This requires keen emotional intelligence, outstanding communication, and strong interpersonal skills.

This workshop is designed to help you sharpen and refine these essential skills, enhancing your ability to lead and communicate with impact. The overall aim is to empower managers and team leaders to make informed decisions and deliver clear, influential, and timely messages. You will learn how to adapt and respond quickly using innovative coaching and communication tools, and by refining your communication style, you’ll increase the effectiveness of your leadership in meeting the high expectations of the modern workplace.

By the end of this training, you will be able to:

• Frame remote/hybrid working challenges using the VUCA model: Understand and navigate the complexities of Volatility, Uncertainty, Complexity, and Ambiguity in a remote working context.
• Ensure consistent communication across all team members: Use proven communication tools and techniques to ensure that key messages are effectively conveyed to both onsite and hybrid team members.
• Communicate with confidence and empathy: Develop the confidence to connect with your team members and colleagues through clear, empathetic communication.
• Maximise business conversations with the Conversational Intelligence dashboard: Leverage this tool to enhance the quality and impact of your business discussions.
• Identify and refine your influencing style: Assess a range of influencing styles and determine your personal approach to effectively guide your team.
• Navigate conflicts using Lencioni’s model: Apply this model to address conflicts within your team productively and manage challenging conversations with confidence.
• Foster strong relationships through active listening: Use active listening techniques and calibrated questions to nurture and maintain positive working relationships.
• Promote a growth mindset and embrace change: Adopt a growth mindset and view change as an opportunity, using the ‘situational leadership’ model to guide your approach.

About the Trainer

Founded in 2009 New Links is a family-owned business that prides itself on the delivery of quality assured professional development training. Led by the company directors Jim & Janet Tumulty the expert team of trainers, administrators, quality assurance personnel, and auxiliary staff are dedicated to ensuring that the customer experience is prioritised at every stage of service delivery.

New Links courses are designed to stimulate, excite, educate, and upskill, ensuring that if you complete a course with us you will be guaranteed to achieve tangible and measurable outcomes. Their achievements as leaders in their field have been recognised both in the business and education communities; as finalists of the 2020 Waterford Chamber Business of the Year awards they were recognised for their stand out achievements in the field of adult and employee education. They have also successfully completed re-engagement with QQI as an approved registered training provider – this much sought after status ensures that all training provided by New Links is Quality Assured to the highest standards nationally.